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Delivery Help

Where do you ship from?

We take advantage of the Fulfilled by Amazon (FBA) infrastructure provided by Amazon.co.uk. This means our stock is distributed across Amazon warehouses throughout the UK and benefit from the quick and efficient delivery methods provided by Amazon.

Where do you ship to?

We currently ship to the following jurisdictions.

United KingdomWestern EuropeCentral Europe
  • Channel Islands
  • England
  • Northern Ireland
  • Scotland
  • Wales
  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Ireland
  • Italy
  • Luxembourg
  • Netherlands
  • Portugal
  • Spain
  • Sweden
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Estonia
  • Hungary
  • Latvia
  • Lithuania
  • Poland
  • Slovakia

 

Note: We use your IP address to determine your location. Depending on your specific location, not all of the destination countries listed above will be available to you during checkout.

How long does delivery take?

UK Orders
If you choose Standard Delivery, your order will normally be delivered within 3-5 working days.
If you choose Expedited Delivery, your order will normally be delivered within 1-3 working days.

European Orders
We only offer Standard Delivery for European orders. Your order will normally be delivered within 3-5 working days.

Note: If you delivery is taking longer than the times specified here, please see the next section, What if my order hasn't arrived?.

How do I track my order?

Depending on your chosen delivery method and destination country, tracking may not be available on your order.

If your order has been sent using a traceable delivery service, you will be provided with a tracking number in your dispatch confirmation email and against the order in Your Account.

Note: If you delivery is taking longer than the times specified in the previous section How long does delivery take? please see the next section, What if my order hasn't arrived?.

Do I have to pay any taxes or duties?

If your delivery address is within the United Kingdom or the Channel Islands, no additional taxes will be payable. Orders delivered outside of the United Kingdom or the Channel Islands may be subject to import duties and/or sales taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

What if my order hasn't arrived?

If your order has not arrived with our delivery estimates, as specified in the previous section How long does delivery take? then you can first check to see if your are able to track your order.

For information about how to track your order, please see the previous section, How do I track my order?

If you are still unable to locate your order, then feel free to Contact Us and we will do our best to track down your order.

Note: Most mail carriers do not deem a parcel lost in the postal system until 28 days has passed. Only once this time frame has elapsed can we then look to issue a reship or a refund.

Why have I only received part of my order?

Depending on the products you have ordered, they may be dispatched from separate fulfillment centers. This means that your order may be split into multiple packages.

Split packages usually arrive at the same time, however, on occasion the packages can be processed at different times by the post office and delivery may be divided over a number of days.